Shipping & Returns

1. Shipping Methods

*For some countries, Tracking Service is not available for Registered and EMS.

Delivery times are with our experience in the current special social situation.

2. Shipping Countries

We accept orders and ship to the following countries:

North America: United States, Canada

Europe: Germany, France, United Kingdom, Netherlands, Switzerland, Italy, Czech Republic, Belgium, Spain, Portugal, Sweden, Poland, Austria, Denmark, Finland

Oceania: Australia, New Zealand

Asia: Singapore, Hong Kong

3.　Return

Damaged, Defective or Misdelivered

Please notify us within 7 days of package delivery if the product is damaged, defective, or the wrong item.

For damaged items, please report to your local deliverer and obtain a damaged goods report for an insurance claim.

For a defective product, please send the product back to the producer’s address on the shipping document.  Upon receiving the return, our producer will inspect the product and we will respond back to you for appropriate action.

If the wrong item was shipped, misaddressed or improperly shipped, upon confirmation, we will send the right item to the right address with the designated shipping method promptly.

Refusal of receipt or Wrong address

If the recipient refuses to receive the shipment because of duty, tax, broker fee, or didn’t pick up the parcel in time or the shipping address is wrong, we will not refund the shipping fee.  If the shipment returns to us and you want us to resend, we can resend it to you if you pay the reshipment fee.

Others

If the recipient wants to return the shipment for other reasons, please notify us within 1 week from arrival.  We don’t refund shipping fees, don’t pay return shipping cost and don’t accept opened and used items.  We can refund for the product if you return the item to the producer on the shipping document and the producer confirms the product condition to be refundable.